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Refund and Exchange Policy - Letsdreamify

Refund, Resend and Exchange policy

At Lets Dreamify, we understand that sometimes issues may arise with your order, and we want to make sure that you are satisfied with your purchase. Please read our Refund, Resend and Returns Policy carefully.

  1. In the event that you receive a damaged item, please provide us with photos or videos that clearly show the damage to the product. If the damage is not visible in photos, please provide a video instead. Additionally, please send us a screenshot of any communication you have received regarding the complaint, such as an email or dispute through a payment gateway.
  2. If our Dispute Team asks for the products to be returned, please send them back to us.
  3. We will make a refund, resend, or accept a return in the following cases:
  • If the product is damaged during transit or is defective upon arrival.
  • If the wrong item is shipped to you.
  • If there is a delay in shipping and you no longer want the product.

Please note that we reserve the right to refuse any return that is not properly packaged or is not in its original condition. Additionally, we cannot be held responsible for any loss or damage that occurs during return shipping.

If you have any questions or concerns about our Refund, Resend and Returns Policy, please don't hesitate to contact us. We want you to be happy with your purchase and will do our best to resolve any issues that may arise.

Delay in Order

For Lets Dreamify orders, tracking information will be lacking, in transit, pending, or expired 60 days after departure from the warehouse. However, there are some exceptions based on shipping methods and countries:

  1. For orders shipped to the USA and Canada, it will be counted 45 days after departure from the warehouse.
  2. For Lets Dreamify orders shipped through China Post Registered Air Mail and CJ liquid line to all countries, we will deal with delayed orders after 100 days counting from the date that order departed from the warehouse.
  3. For some special shipping methods, Lets Dreamify may not be able to deal with disputes.

Please note that in some cases, orders may arrive at the nearest post office to the buyer and make it pending due to insufficient address, package unclaimed, no such number, etc. In such cases, clients should contact their local post office or visit the post office for delivery.

DAMAGED PRODUCTS

For Lets Dreamify orders, we offer a full refund or a replacement for badly damaged packages. For packages that are partially damaged (except for thread, slightly wrinkled, small scratches, etc.), we offer a partial refund or a replacement.

Please note the following:

  1. For fragile products, we highly recommend a refund.
  2. We cannot offer refunds or any other after-sale services for damaged packing boxes due to long-distant international delivery.
  3. For ordinary products, your clients should complain or open a dispute within 5 days after package delivery.
  4. For electronic products, your clients should complain or open a dispute within 10 days after package delivery.
  5. For service products, we will refund you the cost of the product which is the price in the China market if you have our quality inspection service. Otherwise, we will not take any responsibility for them. Missing or Incorrect Products Policy. At Lets Dreamify, we have a strict quality control process in place before dispatching products. In the case of incorrect or missing products, we will handle them as follows:
  6. For incorrect products, we offer a full refund or replacement.
  7. If the product has the wrong color, size, or similar issues that do not affect its functionality, we offer a refund or resend the product upon receiving a screenshot of your client's complaint with their name, content, and date.
  8. If the product is missing parts that do not affect its functionality, we may partially refund or resend the missing parts. If the missing parts affect the product's functionality, we will resend the entire product.
  9. For missing accessories, we will resend the accessories.

Please note that if the product has size-related issues, we request that you measure the product using the correct measurement method and provide us with a photo of the measurement. This will help our dispute team handle your case quickly.

ORDER CANCELLATION

Lets Dreamify allows for a full refund of orders before they are processed by warehouses. However, please note that there are some exceptions:

  1. Once payment is made, POD (Print on Demand) orders cannot be canceled as they are customized for you.
  2. Private inventory orders cannot be canceled after payment as they are special products and only available for you.
  3. Video and photo orders cannot be canceled after payment as they have already been planned and prepared for you.

IMPORTANT CLARIFICATION

Once the order status is closed, you will not be able to open a dispute. In addition, disputes that involve untraceable tracking information from third-party providers cannot be resolved.

FORCED CIRCUMSTANCES

Lets Dreamify will not be held responsible for any product damage or shipping delay caused by uncontrollable circumstances, including but not limited to epidemic situations, international crises, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. In such cases, communication between Lets Dreamify and clients should take place through official channels provided by Lets Dreamify. SHIPMENT AND TRACKING There are some shipping methods that may not be trackable when orders arrive in certain countries, states, or cities. Lets Dreamify provides a list of these shipping methods in advance and will not accept any disputes if clients choose these shipping methods to certain countries. These shipping methods include PostNL, Turkey Post, Swiss Post, and Electric PostNL to the USA, UK, Canada, Australia, South Africa, Brazil, overseas territories, and overseas island areas